Reference

How We Handle Your Account Information

Your account, wallet and contact information stay under your control. We collect what we need to run deposits, verify withdrawals and keep your login secure — nothing more.

Account data you controlWallet transaction recordsLogin and security logsContact preferencesWithdrawal verification
BDBet App How We Handle Your Account Information

Privacy Questions and Data Requests

If you want to see what account data we hold, ask us to delete your profile, or update your contact details, reach our support desk through live chat or email. We answer data requests within the timeframe stated in Bangladesh data-protection guidelines where they apply, and we will walk you through what we can and cannot erase while your account remains active.

Team online

Live Chat

Open the chat bubble in your account lobby and ask for a data request. Our team will confirm your identity with your registered mobile number, then send you the information or schedule the deletion you asked for.

Email Support

Send your data request to our support address from the email linked to your BDBet App account. Include your account mobile number so we can verify it is you, and state clearly whether you want a data copy or account deletion.

Account Settings

Log in and open account settings to update your contact mobile number, change your withdrawal wallet, or toggle marketing messages on and off. Changes save instantly and apply to all future transactions and notifications.

How We Protect Your Information

Your wallet numbers, login credentials and transaction records sit behind encrypted storage, and we limit access to the finance and support staff who need them to process your deposits and cashouts. We keep your data only as long as your account stays open or as long as local record-keeping rules require, whichever is longer, then we wipe it from our active systems.

Encrypted Storage

Wallet details and passwords are stored with industry-standard encryption so even our own staff cannot read them in plain text.

Session Cookies

We place a session cookie in your browser so you stay logged in when you move between slots, live tables and the sportsbook.

Transaction Logs

Every deposit, withdrawal and balance adjustment is logged with a timestamp, wallet identifier and amount so you can review your history in the account panel.

Data Deletion

Request account deletion through support and we will close your profile, zero your balance if you have withdrawn everything, and remove your personal data within the timeframe local guidelines allow.

Privacy Policy Questions

We collect your mobile number, the wallet account you use for deposits, your device type and IP address, and any identity documents you upload if local law requires verification before withdrawal. We need these to credit your balance and process cashouts.

Yes. Contact support through live chat or email and ask for a data report. We will verify your identity with your registered mobile number, then send you a summary of your profile, transaction history and any documents you uploaded.

We share wallet identifiers only with the payment processor that routes your deposit and the mobile-money platform you chose. We do not sell your data to advertisers, and we do not pass wallet numbers to game providers or third-party marketing platforms.

We keep deposit and withdrawal logs for the retention period stated in our terms or as long as local record-keeping rules require, whichever is longer. After that period ends, we archive or delete the records from our active system.

Yes. Request deletion through support, withdraw any remaining balance, and we will close your account and erase your profile data within the timeframe local guidelines allow. Transaction records required by law stay in our archive until the legal retention period expires.

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Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.